Responsibilities:
1.Track all time, including
detailed updates for each time entry.
2.Tier 2 Troubleshooting
3.Manage client expectations
regarding repairs and implementations, using direct interaction with clients to
improve customer service, perceptions and satisfaction.
4.Perform all Help Desk duties such
as, but not limited to, identifying issues, prioritizing severity, root cause
analysis, moves, additions and changes, monitoring of performance and backups
and problem escalation.
5.Migrate core network services,
such as File Server, Print Server, DNS, and DHCP, as part of larger projects.
Educational Qualifications : Any
degree
Experience : experienced
Required Qualifications:
1.Excellent written and verbal
communication skills.
2.Ability to work in a team and
communicate effectively.
3.Expert: IT troubleshooting.
4.Expert: Workstation hardware.
5.Expert: Windows desktop operating
systems, versions XP through 8.1.
6.Proficient: Server hardware.
7.Proficient: Windows Server
operating systems, versions 2003 through 2012 R2.
8.Proficient: Active Directory user
administration.
9.Proficient: Network
troubleshooting (TCP/IP, DHCP, DNS).
10.Intermediate: VMWare
virtualization
11.Intermediate: Citrix or Terminal
Services
12.Intermediate: Hardware Firewalls
13.Intermediate: Networking
concepts (VLANs, routing protocols)
14.Intermediate: Microsoft
Exchange.
Please send your resume to resumes@actweb.com
