Job Description:
Service Desk Management(Mandatory)
As an Administrator you should be
able to Monitor the IT Infra structure for its availability capacity usage
hardware and OS errors and failures. Handle first-level incident / problem
determination and resolution on a 24x7 basis Service incidents and queries
within the agreed service levels. Timely escalation of incidents to higher
levels when required. Log file monitoring for errors. Perform daily weekly and
monthly proactive housekeeping and monitoring activities Vendor co-ordination
Perform basic Service Requests based on Standard Operating Procedures. Follow
quality / security process defined for the engagement
Educational Qualifications : any
degree
Experience : Fresher
Location : HYDERABAD
Roles & Responsibilities:
1.As an Administrator, you should
be able to Monitor the IT Infra structure for its availability, capacity usage,
hardware and OS errors and failures.
2.Handle first-level incident /
problem determination and resolution on a 24x7 basis Service incidents and
queries within the agreed service levels.
3.Timely escalation of incidents to
higher levels when required. Log file monitoring for errors.
4.Perform daily, weekly and monthly
proactive housekeeping and monitoring activities Vendor co-ordination, Perform
basic Service Requestsbased on Standard Operating Procedures.
5. Follow quality / security
process defined for the engagement