knoah jobs on Technical Support
Associate for freshers in Hyderabad, Pune 2015 September,require qualification is Any graduate interested candidates apply-online
Position objective:
1.As Technical Support Associate,
you are expected to address customer challenges and queries through chat
support and ensure effective resolution to the challenges the customer
encounters
2.Ensure customer satisfaction and
quality parameters are met for the resolutions provided
3.Ensure that you delight customers
and help in retention by providing customer experience that would enhance
stakeholders valu
Educational Qualifications : Any
graduate
Experience : Freshers and
Experienced
Location : Hyderabad, Pune
Roles & Responsibilities:
1.Effectively address customer
queries by understanding challenges faced by the customer
2.Ensure you meet set process for
addressing customer queries
3.Understand customer expectation
clearly through effective probing
4.Document reasons for customer
dissatisfaction for all the queries and the challenges faced
5.Understand and upgrade product
and process knowledge to meet required standards of customer resolution on an
ongoing basis
6.Set high levels of performance
standards for the given process/account
7.Ensure you understand expected
performance standards and metrics to be achieved for a given process/account
8.Look for areas of improvement in
the process and provide insights to your Supervisors to enhance customer
delight
9.Follow the learning management
process to remain current and updated on required skills and knowledge required
for the position
10Adhere to security policies with
respect to do & don’t and strictly comply with current & all updated policies
changes
11.Learn, help and support fellow
members in the team in meeting desired performance standards for a given
process/account
Interested candidates may forward their resumes to careers@knoahindia.com
