adso recruitment on IT Technical Support - Server & Backup
Products for experienced graduates in bangalore . Require qualification is Any graduate or post graduate . Interested candidates
apply-online .
Job Description :
1.Responsible for answering and
placing technical support communications for Backup products customers The
primary responsibility is to successfully troubleshoot and resolve highly
complex technical issues on heterogeneous environments that are utilized on
highly complex, mission critical systems.
2.This requires consistent follow
up with customers until issues are resolved or proper advancement procedures
are followed for known issues.
3.Provide end-to-end complex
technical support via telephone, email and/or chat.
4.Become a subject matter expert in
Backup products suite of products, documenting discovered issues and bugs
through knowledge base documents and product training.
5.Become a subject matter expert in
other Client products and third party applications that integrate with Backup
products; includes, but not limited to operating systems (Windows Servers and
Clients, Linux and UNIX), databases (Active Directory, SQL Server, SharePoint),
virtual (VMWare vSphere suite, de-duplication, NDMP, Hyper-V), mail servers
(Exchange, Lotus Notes), etc.
6.Technicians are expected to
reproduce and verify customer issues by re-creating scenarios in a lab
environment and prioritize open issues.
7.Technicians will participate in
new product releases and beta cycles to ensure information and training
requirements are met to support new products whilst researching a wide variety
of technical subjects including operating systems, Client Backup and Recovery
software, and third party applications Remain updated in client and industry
led processes, technology applications, utilities, and products Advocate
customer requests and participate in conference call escalations when required.
8.Utilize various internal and
client-based tools and applications for customer management and servicing.
9.Utilize various logical thought
processes and troubleshooting techniques to remediate customer issues.
10.Demonstrate strong customer
service and cross-cultural skills when engaging customers.
11.Technicians will share knowledge
of Backup products product with customers to assist them in troubleshooting and
solving problems on their own.
12.Participate in building the
capability and capacity of the technical support organization Work and partner
with others within a team-based environment.
13.Achieve and maintain required
metrics and goals.
14.Should have Bachelors degree in
Technical.
Educational Qualification : Any graduate or post graduate
Experience : Experienced
Location : Bangalore
