
About Role :
To assist Service Operation team in
their efforts to coordinate and manage operational activities. To be owner in
troubleshooting and resolving customer
incidents.
Provide technical point of contact
for customers’ incidents and owns the resolution responsibility of all customer
incidents either solely or with the help/intervention of other internal teams.
Educational Qualification : Any
Degree or Diploma in Electronics/Computers or science required.
Experience : Experienced
Location : Gurgaon
Require skills :
1.qualification (IE: MCSE, CCNA etc
or 1-2 papers of CCNP certification)
2.2 – 5 years of experience,
preferably in a customer support in the telecommunication industry. At least 2
years relevant technical experience Good network support knowledge and
experience
3.Degree or equivalent in
Electronics/Computers or science desired but not required. At least one formal
technical