accenture job opportunities
for freshers and experienced graduates
on Service Desk Agent 2016 gurgaon. require qualification is Graduate in BCom,
BA . Interested candidates apply-online.
Job Description :
1.Provide excellent chat and email
support to resolve user problems with their Google accounts
2.Quickly identify and escalate
user reported issues to the team lead and cross functional partners, ensuring
swift resolution of bugs or emerging problems.
3.Demonstrate innovation and
intuition in identifying areas requiring operational adaptation and/or
improvement
4. Follow strict guidelines and
procedures
5.Ability to follow the direction
of management and receive coaching and provide customer feedback
6.Ability and willingness to
quickly complete large volumes of work with high quality
7.Extreme low tolerance for errors
8. All other tasks as assigned
9.At least 0-6 months experience in
a customer service role on Email/Chat channels
Educational Qualification : Minimum
Graduate in BCom, BA or any other relevant field
Experience : Freshers and
experienced
Location : Gurgaon
Requirements :
1.Effective probing and
comprehension skills
2.Problem solving skills with
customer centric approach
3.Active user of the internet and
online applications
4.Excellent written English
language communication skills
5.Openness to work flexible hours
as required, including night shifts and holidays
6.Experience working
collaboratively and proactively in a diverse team environment - Predominantly
Voice Interaction support and also through email, chat & remote support. -
24x7 Support, shifts based on roster.
7.This means role requires working
in US / Night shifts and weekends and on national holidays.
