kony hiring freshers and experienced graduates for
L1 Support Engineer in 2016 at hyderabad. Require qualification is any graduate. Interested candidates
apply-online.
Required Experience & Skills:
1.Experience 6 months to 2 years.
2.Experience working in Call Centre
in Technical\Voice support
3.Technical helpdesk or Technical
call center experience is necessary
4.Disciplined, systematic problem
solving skills required
5.Hands-on work experience on
Windows Operating systems
6.ITSM ticketing tools such as
Remedy, HP Service Center, Peregrine Service Center, Zendesk
7.Remote desktop connectivity
applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
8.MS Office Suite (XP, 2003, 2007):
MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
9.Strong Internet browsers (e.g.
Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops,
and printers PDA and blackberry support
10.Adobe Acrobat and other common
desktop applications like Winzip, etc
11.Excellent communication and
conversation skills (Verbal and Written)
12.Good documentation skills
13.Good working knowledge of MS OFFICE
(Including MS Project and Visio)
14.Should have a great customer
handling skills
15.Able to handle unforeseen
situations
16.High level of acceptance &
committed
Educational Qualification : Any
graduate
Experience : freshers and
experienced
Location : hyderabad
Key Responsibilities:
1.Work under defined SLA’s for each
customer and monitor tickets generated and escalate to appropriate teams for
timely response
2.Generating SLA & metric reports from the ticketing tools
3.Willing to work in Rotational
shifts and occasional night shifts
4.Willing to work on 24X7 Environment
ABOUT KONY :
Kony is the fastest growing
cloud-based mobile application development platform (MADP) in the industry with
over 600 live multi-channel apps, serving over 20 million end users across 45
countries, and generating over 1 billion sessions. Kony provides an integrated
software development lifecycle (SDLC) platform to define, design, develop,
test, deploy and manage multi-channel applications from a single code base.
With Kony, you can deliver stunning user-first experiences, get to market
faster and lower your application TCO. Kony also offers a suite of more than 30
ready-to-run B2E and B2C apps that enable customers to quickly extend their
business. In 2013/2014 Kony was named a “Leader” in the Gartner Magic Quadrant
for Mobile Application Development Platforms (MADP). For more information,
please visitwww.kony.com
