Job Description :
Dell is a collective of
customer-obsessed, industry-leading visionaries. At our core is a commitment to
diversity, sustainability and our communities. We offer unparalleled growth and
development opportunities for our team members. We believe that technology is
essential for driving human progress, and we’re committed to providing that
technology to people and organizations everywhere, so they can transform the
way they work and live.
Educational Qualification : Any
graduate and post graduate
Experience : Freshers and
experienced
Location : Bangalore
GENERAL SUMMARY :
1.Supports the Corporate Business
community and labs providing first level dispatch, application/operating system
support, and consultation for all IT desktop and lab server needs.
2.Receives, assesses,
troubleshoots, and resolves support requests.
3. Duties may also include
supporting the internal Voice network, telephone support, and voice messaging
systems.
4.Technical support for LAN/WAN
networks, LAN administration, troubleshooting hardware and software (routers,
switches, hubs, etc.) is required.
5.May be called upon to work on
special projects external to workload. May be asked to perform other duties as
required.
PRINCIPAL DUTIES AND
RESPONSIBILITIES :
1.Recommend hardware and software
solutions to the customer and the business unit. Able to diagnose problems and
fully support (install, troubleshoot, configure and repair) a variety of
internal and third party applications for client workstations and servers in
both the desktop and lab environments.
2.Assist in testing applications,
service packs, and patches prior to corporate wide release. Working knowledge
of Microsoft Exchange, perform duties as an Exchange Administrator.
3. Implement and install wide-scale
data communication networks (wired and wireless) for internal company needs.
Possess a full understanding of protocols (TCP/IP and subnetting), VPN, and
basic commands from the command prompt (ipconfig, tracert, etc.).
4.Troubleshoot, set, and change
VLANs, ports, and subnets on switches within the WAN.
5.Octel Voice Messaging system and
deploy new phone and voice mail extensions. Possess a full understanding of and
use commands to configure, move, add, and change telephone extensions within
the same building as well as from building to building.
