About Company :(www.vodafone.in)
Vodafone is world leading
telecommunications company .Vodafone operates networks in 65 countries
.Vodafone provide world class State-of-art technology telecom services to its
customer’s .and telecom infrastructure in its area of operation and to contribute
to the growth of the country's economy.
Educational Experience :
Engineering degree/Science degree/Commerce Degree
Experience : Experienced
Locations: Pune
Job Responsibilities :
1.Assure quality of service is
delivered within the expected SLA and KPI.
2.Assure delivery of patches and
upgrade in line with Business needs and VIT IS
change management processes.
3.Owns Application Incident and
Problem management knowledge enhancing reduction costs due to 3rd parties
vendors L3 engagement Report to the assigned VT IS Service Owner
4.Interact with peers L2 team
responsible of other layers ( e.g. Infrastructure or Network )
5.Facilitate discussion across
multiple L2 support team and L3 vendor in joined troubleshooting of Prio 1/2/3
Issues - Problems
6.Identify and implement best
practice and process improvements with 3rd parties for change management
processes
7.Interact with VT IS CAB for
changes approvals
8.Contribute to the overall
performance and success of the service
9.Team up with other departments
for problem and incident resolution
10.Responsible for managed
Application Operations in terms of 11.configuration, changes, implementation
rollout and preparation for
12.Act as a team player, actively
share knowledge across the team.
Required Skills :
1.Understanding of IT Service
Management disciplines in line with IT industry standards and best practices,
e.g. ITIL
2.Excellent communication
capabilities to provide verbal and
written rapid and
concise summaries of complex
scenarios
3.Excellent English knowledge
4.Documented Team working
capabilities
5.Proven Linux knowledge to perform
AO troubleshooting
6.Strong communication skills in
order to drive the various 7.operationally required communication processes
with the environments .
