convergys jobs
drive in Pune ,
Technical Support Representative jobs in convergys ,Fresher or Experienced jobs in convergys require qualifications College Graduates apply-online
Job Description
1.Provide best-in-class customer
service, problem resolution and technical troubleshooting to customer queries
over the voice based phone service.
2.Support customers across
Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues
related to internet broadband, cable, DTH, modem, router, mobile handset
etc.
3.Meet customer requirements
through first contact resolution.
4.Work in a 24x7 work environment;
rotational /night shifts and no fixed weekly offs.
5.Clarify customer requirements;
probe for and confirm understanding of requirements or problem.
6.Greet customers in a courteous,
friendly, and professional manner using agreed upon procedures.
7.Listen attentively to customer
needs and concerns; demonstrate empathy.
8.Confirm customer understanding of
the solution and provide additional customer education as needed.
9.Prepare complete and accurate
work and update customer file.
Educational Qualifications :
College Graduates
Experience : Fresher or Experienced
Location : Pune
Candidate Profile :
1.Good listening and responding
skills.
2.Should be willing to take up
challenges and go extra mile to perform work responsibilities
3.Should have great interpersonal
skills and ability to perform under pressure
4.Should be open to work in any
shift timing – night shifts or any other rotational work shifts (early
morning/late evening)
5.Should not be pursuing any
regular course/educational program which may conflict with the work timings
