Hp recruitment drive on Customer support in October , Customer support jobs in Hyderabad , Experienced jobs in Hp
,require qualification is Bachelor’s
degree in any field . Interested candidates apply-online as soon as possible.
Primary responsibilities are :
1.Act as first point of contact for
all national and international customers.
2.Receive inbound calls and make outbound
calls where appropriate to create trouble tickets and route them to appropriate
internal teams.
3.Provide status updates on tickets
to customers and internal stakeholders.
4.Provide audio conferencing
support to AVAYA 24*7
5.Monitor various Mailboxes for
incident requests sent via email. Create tickets and route them to appropriate
teams internally.
6.Perform vendor management and
coordinate with internal and external stakeholders for creating technician and
parts dispatch.
7.Perform Swivel seating for
specific customers by monitoring customer’s ticketing tool and creating
corresponding tickets in Avaya ticketing system.
8.Willing to work 24*7 across all
shifts including night shift.
Educational Qualifications :
Bachelor’s degree in any field
Experience : Experienced
Location : Hyderabad
Skills and Abilities:
1.Good communication skills
2.Experience in interacting with
international customers.
3.Should have worked in a service
desk environment and should have basic knowledge on ITIL framework.
