Barclays walkin interviews for
freshers and experienced (2015,2016) graduates in noida. Require qualification
is Under-Graduate/ Graduate/
Post-Graduate .Interested candidates can walk-in following address.
Key Accountabilities :
1.Handle customer requests with the
support of clearly defined scripts and processes
2.Adhere to the Service Level
Agreements specified by the client / process
3.Ensure adherence to time
schedules
4.May have the authority to release
and verify funds across a variety of systems used by the department
5.Deal with customers and may be
required to identify, log and escalate complaints and resolve queries by
tracking them internally and escalate upwards if necessary
6.Responsible for the management of
own daily workload, to ensure telephone enquiries / queries are dealt with in
an efficient and knowledgeable manner to meet the demands of the business
grades of service
7.Ensuring that all unresolved
cases / queries are allocated to the respective areas
8.Responsible for identifying
potential loss situations promptly escalating to the relevant areas to minimize
the risk to the business and the customer
9.Adhere to organizational wide
information security policies and procedures
10.Assist Team Manager / Process
Expert in administration of the section, including organizing workflow, queue
management and query resolution
Educational Qualification :
Under-Graduate/ Graduate/ Post-Graduate
Experience : Freshers and
experienced (2015,2016)
Location : Noida
Skills :
1.Effective communication skills
2.Active listening skills
3.Minimum B2 12 English Language
Fluency (CEF)
4.High customer focus and ability
to address customer needs effectively
5.Ability to work in shifts
6.MS Office Applications
(preferably, Excel, word & PowerPoint)
Essential :
1.0+ months of relevant experience
2.Under-Graduate/ Graduate/
Post-Graduate in any discipline (Freshers applicable however preferably
Graduate Fresher)
3.BE/B-Tech with 6 months of
relevant experience
4.Experience of working in a
customer facing service environment
5.Flexibility in hours of work and
ability to work changing shifts patterns
Preferred :
1.Experience of working in BPO/ KPO
2.Familiarity with procedures,
policies, products and services of a financial organization
3.Experience of working in a Sales
environment
4.Ability to work within
deadlines/customer demand
venue details :
Barclays Shared Services Pvt Ltd
Unitech Info Space,
Plot -2,
Block - B, 8th Floor,
Sector-62,
NOIDA,Uttar Pradesh,
India 201307
