Management Services Pvt Ltd mega
walk-in drive for freshers and experienced graduates on Customer Care Advisor. Require qualification is any
graduate.Interested candidates can walk-in flowing address.
Job Roles:
1.Proactively pick up calls and
emails and be the first point of contact for the customer.
2.Provide customers with accurate
information and achieve first time resolution.
3.Route/Transfer calls to
appropriate resource/channel if necessary while following agreed telephony
etiquettes.
4.Follow up with the concerned
department/ customer to ensure the customer query has been resolved via email
or phone.
5.Update excel sheets to record every customer interaction
promptly.
Educational Qualification : Any
Graduate
Experience : Freshers and
experienced
Location : Noida
Need to have:
1.Advanced level of English and
Hindi Communication Skills .
2.Good Computer (MS office, typing
and keyboard handling skills
3.Preferred understanding of ,
reporting, MIS etc.
