betsol hiring graduates
in Bangalore for Technical Support Engineer-Service
Management . require qualification is Any Graduate .Interested candidates apply-online
as soon as possible.
Mandatory Skills:
1.Excellent communication skills in
English (both spoken and written)
2.Experience working in an
International Service Desk / Helpdesk process
3.Knowledge of infrastructure
management
4.Typing speed - minimum 45 wpm
5.Attention to detail and accuracy
6.Detail and analytical orientation
7.Problem solving and conflict
resolution skills
8.Ability to follow instructions as
directed
9.Should have demonstrated ability
to work in a fast paced environment
10.Ability to respond to common
inquiries or complaints from customers
11.Must be well organized and
driven to meet deadlines
12. Willingness to work in 24 x 7
work environment
Educational Qualification : Graduate
Experience : 2 – 3 years
Location : Bangalore
Job Description:
1.Experience in technical service
desk, handling incident and problem management with basic to advanced Windows
knowledge
2.As a technical specialist, the
candidate will be required to liaise with the customer as focal point for all
incidents reported including major and priority incidents
3.Lead all incidents from
identification, reporting, RCA to closure
4.Provide technical support and
coordination to the client groups involved
5.Provide support and participate
in incident identification and reporting process
6.Provide appropriate inputs to the
problem management teams and RCA preparation
7.Develop an understanding of the
client’s organizational structure and infrastructure environment
8.Should be proficient in
documentation and all follow-up activities relating to incident and problem
management
9.Drive group chats and bridge
calls effectively to resolve incidents on priority
