csc
recruitment drive for freshers and experienced candidates in noida on
Associate Customer Support. Require qualification is any
graduate. Interested candidates apply-online as soon as possible.
Responsibilities :
1.As part of this role, person is
required to provide 24X7 support on service desk responsibilities
2.Providing L1/1.5 assistance to
the client users
3.He/she would also need to create
incidents from the emails received from the users
4.Working as the first level
contact to the users, he/she would be required to work on stringent SLA
guidelines.
5.Provide basic level
troubleshooting on Windows 7 and XP machines
6.He/she should have experience on
desktop and windows application troubleshooting
7.He/she would also be required to
route unresolvable issues to next level of support
8. Working on a leveraged model the
resource would need to support more than one account
9.Knowledge on MCSE/MCSA will be an
added advantage
10.He/she should have a good
aptitude towards troubleshooting an issue by thinking in multiple directions
11.Should possess ITIL lifecycle
understanding
12.He/she should have working
knowledge on Remedy (primarily Incident Management)
13.He/she is required to have good
communication skills – both verbal and written
14.e/she should be able to quantify
the impact of application problems. And then should be able to provide
solutions
Educational Qualification : Any
graduate
Experience : 0-2 years
Location : NOIDA
Requirement :
1.Candidates with MCSE
Certification will be preferred
2.Certification in ITIL
3.Ability to work in 24/7 shift
Environment
4.Experience in working on Remedy.
5.Experience in Semi tech/ISP
troubleshooting.
6.Excellent Communication Skills
7.Tracking SLA performance and
requesting agents to expedite response / resolution process to maintain the
required SLA.
