fiserv job openings for freshers
and experienced candidates in pune on Associate Technical Support. require qualification any technical
graduates. Interested candidates apply-online.
Must have :
1.Excellent communication skills;
Working in 24*7 environments
2.Receive & make customer calls
as 1st-line technical support. Track incidents and complaints.
3.Keep customers informed on
request status and progress via email or phone
4.Work on ATM’S , attempt to
resolve them or refer them to someone who can m
6.Ensure tickets are worked in a timely manner.onitor and escalate procedures relative to appropriate SLA
6.Ensure tickets are worked in a timely manner.onitor and escalate procedures relative to appropriate SLA
5.resolving incidents;
co-ordinate with third party vendor.
7.Working knowledge of fundamental
operations of relevant software, hardware and other equipment (Basic
Troubleshooting, Monitoring and networking
of ATM’s on Tandem , Having knowledge of ticketing tool Remedy,
SIMBBA.)Monitor Tandem and Unix server operations: server hardware, applications
and processing.Monitor, review and respond to alerts from automated system
monitors
Educational Qualification : Any
technical Graduates
Experience : freshers and
experience
Location : Pune
