vodafone job opportutnies for
experienced graduates on Zonal Customer Service in 2016 west bengal . Require
qualification is graduation in business management/MBA . Interested candidates can apply-online .
Role purpose:
1.Directing branch operations to
grow customer and revenue market share
2.Responsible for managing gross
and net adds/total revenue through market and distribution planning, channel
management, customer service delivery
and brand initiative implementation
3.Ensuring smooth operations while
identifying opportunities for cost control on an ongoing basis
Educational Qualification :
graduation in business management/MBA
Experience : 3-7 years of
experience
Location : West Bengal
People:
1.Manage changes in business,
organization, people to ensure continuity and smooth operations
2.Coaching, mentoring and retention
of on-roll team members
3.Management of off-roll employees
and agencies HSW & Diversity
4.Take specific & demonstrable
measures to drive the agendas in the team R&R Related( As per monthly
targets)
5.Managing Subscriber Churn of the
Zone.
6.Managing Revenue Churn of the
Zone.
7. Reduction of DTPGSB Churn of the
Zone.
8.Reduction of high value churn.
9.Reduction of high AON churn.
10.Store Retention.
11.Vas/Data upselling.
12.Ensuring timely resolution and
closures of complaints SR escalation
13.Meeting compliance and third
party audits
14.MNP portins
15.Driving Activation TAT
16.Postpaid Life Cycle Management
through process change/competition benchmarking/innovation/best practice/VoC
& Market Inputs
