Skills Required :
1.Basic understanding of the
Windows Operating System & Office Suite (Word, Excel, Outlook, PowerPoint,
OneNote, BCM, Publisher(std), Vista Mail, Outlook Express)
2.Advanced customer service skills
3.Clear written communication and
typing skills
4.Demonstrated advanced problem
solving skills
5.Preferred previous consultative
selling experience
Educational Qualification : BCA,
MCA, BE, ME, B.tech, M.tech
Experience : freshers and
experienced
Location : Hyderabad / Indore
Job Description :
1.Provide Voice based
troubleshooting support to customers over remote software and resolve Technical
queries based on customer’s query.
2.Deliver Technical Support to
Microsoft customers over remote troubleshooting and chat support.
3.This can be related to any
computer/peripherals/networking related issues.
4.They will also be responsible for
handling customers’ post registration technical queries, providing post-sale
customer service.
5.Help in achieving SLA’s specially
AHT and FCR
6.Communicate Quality standards and
maintain customer satisfaction Index.
7. Mentor and train the agents on
latest issues
8.Should come up with new
troubleshooting techniques
For more details :
http://epeopleindia.com/
