Job Responsibilities:
1.lndependently resolve tickets
within SLA
2.Adheres to standard operating
procedures / work instructions
3.Follow the escalation process
4.Follow the shift hand-over
process
5.Update worklogs
6.Categorizes as per CTI as
appropriate
7.Update the knowledge base
8.Coaching freshers to be
independent
9.Coaching analysts for correct
routing of tickets, capturing critical information
10.Technically upgrade across
versions of environment when required
11.Adhere to organization policies
and procedures
12.Complies to regulatory
requirements
13.Alert Monitoring
14.Ticket Monitoring
15.Informing On - call support
16.Opening Bridge Call
Educational Qualification :
BE/Btech,MBA
Experience : Freshers (2016,2017)
Location : Noida
Skill (Primary) : Infrastructure Management Services
(IMS)-EUC-Service Desk
For more details : www.hcl.com
Last date to apply : 05-Apr-2017
