Responsibilities:
1.Respond to customer requests in a
timely manner by processing Claims and Chargebacks
2.Investigate the claim for
identifying suspicious activities on the claims and also looks for the recovery
opportunities.
3.Determine the best course of
action for the Customer to resolve the claim or setting the correct
expectations.
4.Should have strong understanding
of the internal policies, procedures, Visa and MasterCard guidelines to dispute
resolution and regulatory requirements when reviewing Customer accounts.
Educational Qualification : Any
Graduate /PG
Experience : 1.5 - 3 yrs exp
Location : gurgaon
Required Skills :
1.Fundamental understanding on
Debit Cards
2.Good Communication Skills(both
written and oral)
3.Strong analytical skills
4.Detail oriented
5.Ability to work well under
pressure
6.Ability to multitask and adapt to
change
7.Proficient with Microsoft Office
Tools
8.Proven Problem Solving Skills
9.Self-motivated and results
orientated
