Duties & Responsibilities :
1.Support clients on phone, email
or remote support tools in using and deriving maximum value from the
application
2.Acquire and maintain a
comprehensive understanding of greytHR - in terms of usage, configuration,
implementation and value proposition.
3.Proactively build strong customer
relationships
4.Understand client requirements,
configure the greytHR application to address these requirement, port client data,
provide user training and support the client in implementing the application in
their organization in a time bound and professional manner
5.Solutionize either through
configurations or workarounds to address client specific requirements
6.Develop competence in the use of
all the information systems used in the implementation of the application.
7.Ensure all project related
activities are completed so as to enable the organization to continuously track
and improve the support process
Educational Qualification :
Graduate
Experience : 1 – 3 years
Location : Bengaluru
Qualifications & Skills :
1.1 – 3 years of experience in a
customer support role in Payroll with high client interaction preferably with
domestic clients
2.Excellent communication skills -
both verbal and written
3.Excellent client handling skills
4.Domain knowledge in Indian HR /
Payroll is mandatory
5.Thorough knowledge of Indian
Payroll statutory compliances will be a very big advantage
6.Excellent verbal and written
English communication skills
7.Excellent skills on effective
telephone and email communication
8.Apart from English, familiarity
in either Hindi, Tamil, Telugu or Malayalam will be an advantage
9.Highly Customer Focused with
ability to listen and engage customers to achieve desired outcomes
10.High degree of patience
11.Good problem solving skills
12.MS Excel skills
13.Willing to work weekends and
holidays
14.Willing to stretch during high
volume periods (Month, Quarter and year ends)
