Purpose Of Role:
1.The role holder is responsible for
providing effective support of projects/ operational support tasks, dealing
with all relevant issues under the guidance of the manager.
2.He/she provides support in the
formulation of network, technology, systems and information strategy and
evolution plans, and operational support policies and procedures.
3.The role holder provides
assistance in meeting business objectives, solving business problems and
furthering business success by applying industry, applications and technical
knowledge through the definition of high level solutions on projects or the
development of operational processes and procedures.
4.The role holder should leverage
the experience of the relevant BT wide professional communities to discharge
these responsibilities, thus ensuring knowledge sharing extends beyond the
functional boundary of the role. The role holder may also play a key part in
the BT wide professional communities.
Educational Qualification :degree
qualification (engineering/science)
Experience : freshers and experienced
Location : Bangalore
Key Responsibilities:
1.To provide analytical and
innovative input to projects/operational support tasks as well as support
negotiations.
2.Assists transformation strategy
for a network or technology discipline in own area of expertise.
3.Would normally lead on a specific
deliverable of a small/medium scale project or implement smaller less complex
projects to achieve required business benefits and manage to budget, timescales
and quality.
4.Could be responsible for direct
line managing and developing of Analysts, but more likely to indirectly manage
people to deliver specific tasks or projects.
5.To contribute to the development
and implementation of policies and procedures.
6.To ensure operational procedures
are in place, maintained and followed as appropriate.
7.To input to cost/timescale
solutions/options and manage expectations as appropriate with customer or
Business Unit/LoB teams and may have responsibility for setting up work
packages.
8.May involve liaising with
internal, external and third party suppliers.
9.To personally participate in and
contribute to BT wide professional community activities where applicable e.g.
knowledge sharing, best practice within BT and external industry.
10.To use the relevant BT wide
professional community framework to raise their skills and those of their team
to the recommended PC standards.
Skills/Experience:
1.Good understanding of procedures
and application of procedures and concepts within own subject area (and
understanding them in the context of the business).
2.Experienced and competent in own
area.
3.Shares own expertise with others.
4.Provide guidance and support to
others. Completes own role independently or with minimal supervision/guidance.
5.Has developed specialist
knowledge in one area.
6.Applies knowledge/skills to a
range of standard and non-standard activities. Interprets client needs,
assessing the full requirements.
7.Identifies solutions to
non-standard tasks/queries.
8.Awareness of internal/ external
business issues and best practice in own discipline which is then applied to
own role.
9.Takes action to monitor and
control costs within own work horizons.
10.Identifies key issues and
patterns from partial/conflicting data and can take a broad perspective to
problems and spot new, less obvious solutions. Manages own time to meet agreed
targets.
11.Develops plans for specific work
activities in own area over the short-term, which may include forecasting
resource requirements.
12.Adapts information/style to the
audience, explaining difficult issues clearly, to establish consensus and gain
agreement.
13.Creates informal networks with
key contacts within own area.
14.Has a comprehensive
understanding of professional communities relevant to the LOB and uses the PC
development framework to maximise the potential of themselves, their team and
the wider BT team.
