Key Accountabilities:-
1.Delivery of technical support
during core hours for managed compute infrastructure devices and systems
2.Planning, assessment and
implementation of change requests
3.Define and embed consistent
operational processes to support on-going activities, driving improvements
where issues are identified
4.Assist incident resolution teams
to restore service in complex cross-technology environments. Determine root
cause
5.Work with external customers to
define requirements, solve technical issues and provide professional services
6.SLA % fix
7.Mean Time To Restore (MTTR)
8.Delivery on Time (change
assessment and implementations.
Educational Qualification :
Professional level qualification/certification i.e., industry recognised
program and/or degree-level education
Experience : Experienced
Location : Pune
Behavioral :
1.Communication
2.Leadership/ Team Handling
experience
3.Language skills
Desired Profile:-
1.Strong experience in supporting
large, complex, heavily virtualised environments using multiple operating
systems
2.Strong experience of
3.VMware vSphere 4.x/5.x
4.Red Hat Enterprise Linux 5.x/6.x
5.Cisco UCS infrastructure
6.Understanding of:
1.Storage fabric and infrastructure
2.Networking/Switching
3.Load Balancing
4.Strong analytical and
documentation skills