About company :
SBI Card offers Indian consumers
access to a wide range of world-class, value-added payment products and
services. SBI Card has a credit card base of over 2.5 million, spanning leading
metros to emerging towns. It offers an extensive range of credit cards catering
to the needs of diverse customer segments which includes lifestyle cards,
Travel cards, Shopping cards, Classic cards, Exclusive co-branded cards and
Corporate cards. SBI Card has been recognized by Asia BPO Summit with an award
for ‘Excellence in Customer Services’ 2012-13 and by Visa Inc. as the ‘Best
Issuing Institution across India & South Asia’ 2012, for fraud management.
SBI Cards and Payment Services Private Limited (SBI Card) is a joint venture
between State Bank of India and GE Capital. Visit sbicard.com for more details
Qualifications/Requirements
1.Desired- 1-2 years’ experience in
Customer Services- in a customer-facing role.
2.Graduate in Any Discipline
3.Looking for candidates who are
multi lingual (Mandatory Tamil, English and preferably Hindi as
4.third language. Any other
language apart from these three would be added benefit
Essential Responsibilities
1.Would be part of the customer
services team handling inbound calls / emails from Credit Card holders.
2.Needs to ensure all Customer
Services Complaints & Queries are resolved as per the TAT defined
3.Responsible for achieving the
call center targets on a daily basis like AHT, Productivity, Cross sell,
4.retention, First call resolution
along with ensuring high quality of service with zero unscheduled
leaves/ absenteeism.
5.Would be required to contribute
to cross sell targets through inbound as well as outbound channels.
6.Compliant to Business Policy,
processes and procedures
Desired Characteristics
1.Strong Communication skills
2.Computer skills (MS Office)
3.Working in teams
4.Pro-active approach
Negotiation and persuasive skills
