ptc jobs in Bangalore , ptc jobs on Associate Cloud Services Support
Administrator , freshers jobs in Gurgaon
2015 ,require qualification is Bachelor's
degree interested candidates apply-online
Job Description
Associate CS Administrators are the first line of contact for Cloud
clients. They receive client issues via phone calls / emails and route them as
necessary. They react to system alerts and resolve or escalate as necessary.
They monitor jobs to ensure completion within Service Level Agreements (SLA)
and handle client communications for system events.
Educational Qualifications
:Bachelor's degree
Location : Gurgaon
Experience : Freshers and
experineced
Responsibilities:
1.CRM case routing
2.Respond to client calls
3.Initial triage
4.Severity management
5.Reactive / Proactive Job
Monitoring / Control
6.Review and identify the alert
7.Follow Level 1 scripted workflows
8.Escalate to Level 2 as necessary
9.Client communications for system
events / job statuses
10.Work in a 24x7 environment
Requirements:
1.Good working knowledge of MS
Office
2.Ability to meet deadlines and
work well under pressure.
3.Ability to logically prioritize
tasks and schedule work accordingly.
4.Strong motivation to learn new
technologies
5.Excellent written and spoken
communication skills