eliindia jobs on Helpdesk &
Remote Support Engineer , experienced jobs
in Chennai , require qualification is Graduation or diploma in computer science, interested candidates can apply-online as soon as possible .
1.2-4 Yrs of experience
2.Two year experience in Voice
based IT helpdesk process or technical process of Microsoft or Cisco supporting
US customers
3.Expertise on troubleshooting
Windows 7/8 Operating system.
4.Knowledge of Active Directory, DNS,
DHCP and IIS.
5.Expertise on troubleshooting MS
office, multimedia applications (Quark & Adobe suite)
6.Expertise on desktop hardware
troubleshooting
7.Knowledge of basic networking
concepts
8.Excellent English Communication
and Intrapersonal skills
9.Experience in installation &
configuration of Windows and linux OS
10.Experience in configuring &
troubleshooting printers and scanners
11.Experience in handling U.S.
clients
Location :Chennai
Experience : 2-4 years
Roles & Responsibility:
1.Provide remote support to US
based users for desktop and applications
2.Provide first level IT helpdesk
support role by logging ticket and first level troubleshooting
3.Assigning ticket to appropriate
support group and following escalation process
4.Monitor helpdesk queue and ensure
all incidents are resolved within SLA
5.Follow up with users to ensure
closure of all incidents to their satisfaction
