bt group hiring freshers and
experienced graduates on Associate for graduates in kolkata . require
qualification is any graduate .Require skills CCNA/CCNP. Interested candidates
apply-online .
Purpose Of Role:
Front line people performing all
the functions of the 'Customer Helpdesk' role and additionally providing
in-depth technical support to customers through network or equipment
monitoring, localisation and remote repair.
Educational Qualification ; any
graduate
Experience : Freshers and
experience
Location : Kolkata
Key Responsibilities:
1.Technically aware customer
service agents who demonstrate excellent customer care skills (e.g. owning,
driving, communicating/updating and all 5 BT values) such that customers that
they call/call them are left "delighted" with the experience.
2.Manage supplier activities (e.g.
really driving/escalating 3rd party agents to dispatch and repair faults to
meet our service level agreements).
3.High impact on customer
satisfaction and retention.
4.Able to make most technical
decisions.
5.Refers non-standard customer
queries/escalations upwards.
Skills/Experience:
1.Requires 6 -12 months of in depth
technical training plus several years of experience (e.g. 'expert' depth on 2-3
technologies or 'high' depth on 8-15 technologies). Example CCNA/CCNP Cisco
level.
2.Must understand the BT products
and services that they represent to a solid "basic" level (e.g. same
as Sales roles) and in depth BT's operational/service processes.
3.These people are not
'script-driven'.
