bmcsoftware job opportunities for
freshers and experienced graduates in pune 2016 on Technical Supp Analyst .
Require qualification is BE degree. Interested candidates apply-online.
Duties/Responsibilities of
Position:
1.Respond to and resolve all
customer inquiries (via phone, e-mail, web)
2. Maintain clear and concise
ticket documentation with all required data and fields
3.Escalate service requests and
issues appropriately
4.Exercise independent thought
within defined procedures and practices
5.Manage priorities and act on
factors that create priorities
6.Prepare for and support new
products within technical area
7.Generate Knowledge Base entries
Educational qualification : BS
degree in CS or related technical field
Experience : Freshers and
experienced
Location : Pune
Skills Required:
1.Expert on at least one operating
systems (UNIX/Linux or Windows).
2.Knowledge and understanding in
Windows/UNIX system administration
3.Knowledge and understanding of
Database Administration, Oracle, SQL, DB2 etc.
4.Knowledge and troubleshooting of
operating systems.
5.Basic office skills (Word,
Outlook, Excel)
6.Exceptional trouble shooting
ability
7.Proven customer service
management expertise
8.Excellent written & verbal
communication
9.Ability to learn and effectively
utilize Customer Support tools/resources
10.Proactive in learning new
versions, products, modules
Additional technical skills
(preferred)
1.Knowledge and understanding of
BMC P&A products.
2.Basic Concepts of ITIL.
3.ITIL Foundation certification.
4.Have exposure in handling global
enterprise customers.
5.Knowledge and understanding of
basic Networking concepts