Job Description :
Under general direction provides
technical support to customers, diagnosing problems, recommending workarounds,
answering questions on function and usage of product via the telephone and/or
Internet. Serves as primary support liaison between company and customer.
Conveys customer feedback to product development staff. Possesses significant
knowledge of company’s products used by customers. Responsible for managing
customer expectations and project deliverables, and providing cross-functional
escalation and communication.
Education : Bachelors Degree or
equivalent education and experience
Experience : 4+ years
Location: Uttar Pradesh
Skills:
1.Solid networking concepts
2.Linux/Windows administration
(basic understanding like user/Group creation, AD, LDAP, exchange, Apache)
3. Concepts on
Antivirus,SPAM/Malware & URL/ App filtering is desirable
4.Hands on experience on Storage
technologies like SAN/NAS is a PLUS
5.Experience in cryptography is
desirable.
6.Knowledge of network security
desirable.
7.Experience on Content Filtering
is a PLUS.