mindteck hiring experienced
graduates for Wintel Systems Admin in Bengaluru/Chennai 2016. Require qualification is Any
Graduate . Interested candidates apply-online.
Organizational Responsibilities:
1.Team member role reports directly
to Regional Shift Supervisor.
2.Ensures compliance with the
standards and security requirements set forth by the Bank 3.and the guidelines
authorized by the ISO Management team.
4.Participates in DB organizational
events such as Town Halls and Team Meetings.
5.Participates in and/or leads
on-boarding and training of new starters in ISO.
Educational Qualification : Any Graduate
Experience : experienced
Location : Bengaluru/Chennai
Core Functions:
1.Provide first level quality
support via the group hotline and ticketing systems for Windows Operations
globally
2.Acts as point of escalation for
the ISO Service Desk.
3.Proactively manages incident
queues and conducts evaluation/triage for all incoming tickets before
resolving, closing or re-assigning to the appropriate individual.
4.Resolves and/or closes incident
tickets by following the DB Knowledge Base process, links resolution plans to
KB articles, documenting all issues and steps taken to resolve.
5.Personally contributes to ongoing
development and updates the KB repository.
6.Provides GCM (Global Change
Management) coordination by creating, resourcing, securing approvals for, and
ensuring timely execution of planned changes within DB Change Management
policy.
7.Provides proactive ticketing
workflow and queue management to identify, flag, and drive positive remediation
of tasks not being executed within documented expectations.
8.Maintains timely and high-quality
status updates in all DB workflow systems, per KOP / SOP.
9.Delivers workloads according to
defined SLA targets. Escalates promptly where a risk of increased incident
severity or failure to meet SLAs exists.
10.Assists vendors with
implementation of new servers, including bank-standard build and QA processes.
11.Interfaces proactively with
other Infrastructure support teams such as UNIX, Database, Network, IT
Facilities, Backup, Storage, Monitoring, Security etc. and uses all forms of
communication to ensure effective and timely response.
12.Maintains status updates for
active workflow tickets to ensure clients are aware of actions in progress or
planned. Updates overall results as tasks are
completed and issues resolved.
13.Operates proficiently as a
subject matter expert in the DB tool and process landscape.
