Responsibilities:
1.Effectively communicates
procedural and technical issues to internal and external customers in a fast
paced and customer critical environment. Maintains a "closed-loop"
communication style on ongoing issues and problem resolution status.
2.Monitors and tracks all service
calls, provides call status updates at regular intervals and communicates
status to customers using Call Tracking Databases. Proactive approach in
providing a resolution to customer in an effective way.
3.Ability to learn RSA products in a
faster phase. Responsible for sharing all acquired knowledge concerning problem
resolution as appropriate, to Customers. Contributes to centralized problem
identification and resolution database.
4.Validates technical information
and issues early warnings and disseminates information as needed. As a 24X7X365
organization shift work, holidays and on-call responsibilities is required.
5.Sound Knowledge on RSA FRI
products to help peers and customer.
6.Accurate case documentation on
customer issue.
7.Mentoring new team members to get
up to phase.
8.Conference calls with clients
along with mentors for faster resolution.
9.Providing suggestions on process
and product development.
10.Working towards team
contribution to get excellent results
Educational Qualification : any
graduate and post graduate
Experience : 3-6 Years
Location : Bangalore
Requirement Details:
1.Knowledge & Experience of
JAVA support.
2.Good database skills (Oracle
preferred).
3.Knowledge or prior work
experience on any application server (Tomcat /Websphere/Weblogic).
4.Candidate with application /
product support background preferred. (Debugging and Log analysis)
5.Strong Technical troubleshooting
skills.
6.Customer Service skill (On call
Support).
7.Ability to work in a
high-pressure environment.
8.Ability to work in a team.
