Job Description :
1.End to End Ownership at Account
level.
2.Responsible for Process
Adherence, Compliance, Team Retention and SLAs at account level as per client
MSA
3.Attendance/Login
Hours/Unsechduled Leave
4.Effectively manage client
relationships in order to maintain and grow their existing business to ensure
revenue generation
5.Manage the budget and schedule
for the projects assigned, Responsible for managing multiple assigned on
boarding projects to completion, Coordinating interrelated operational tasks
required to support the proposed solution
6. To formulate the Key Result
Areas of the Team Leaders & Team Members
7.Conduct appraisals and feedback
sessions with Team leaders/FTs and agents at regular intervals
8.Performance & SLA Management
and ensure good customer satisfaction feedback from both internal as well as
external clients
9.Plan and coordinate the staffing
activities of the respective processes in accordance with documented policies
and procedures.
10.The individual should have an
ability to understand and carry out the allocated tasks and responsibilities in
a timely and consistent manner and deliver results so as to exceed one’s own
standards.
Educational Qualification : Any
graduate and post graduate
Experience : 1-3 years
Location : Chennai
