We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™
What success looks like in this role:
Provide Tier2 and Tier3 support.
Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
Remotely support customers and/or onsite technicians.
Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless (LANs), network segments, security devices and Internet and Intranet systems to ensure operability.
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, controllers and Infoblox.
Assist with configuration within Infoblox appliances.
Configure DNS (Domain Name System), DHCP, IPAM, and other Infoblox services as per the requirements.
Ensure integration with existing network infrastructure and systems.
Management of Grid master pairs. Import the Zone to Infoblox.
Create a new authoritative zone on Infoblox (NIOS – Network Identity Operating System).
Configure Primary Zone, DNS forward zone, DNS reverse zone and Configure forwarders.
Dynamic DNS registration (DDNS), GSS-TSIG & Keytab file creation.
Configure Infoblox as the Authoritative NTP. Sync the NTP to the external time server, Fix time drift on the NTP.
Apply patches, updates, and security fixes in a timely manner as needed based on the vendor recommendations.
Monitor system performance, availability, and capacity to identify and address any issues.
Monitor and fix any Sync issue between the Grid Master (HA Pairs).
Create and maintain new DHCP scope and configure DHCP options.
Enable Device administration, DHCP lease history, Utilization, and audit logs.
Set/grant required permissions for reporting and analytics app.
Offload DNS from AD and Migrate to Infoblox
Enable Zone-Transfer on the Windows-DNS
Maintaining and predesign documents for all network infrastructure.
Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling
Plan and implement network changes as per the ITIL change management process
Meet and exceed customer SLA or OLA metrics.
Work with third party vendors to remediate and resolve customer issues.
Perform root cause analysis and diagnosis of highly complex networking problems.
Function as a mentor to train other SMEs.
Preferred Qualification :
Minimum 8 years of technology experience in a networking environment.
ITIL foundation knowledge and certification.
Hand on experience in Infoblox, routers, switches, and wireless controllers (Cisco, Aruba, and Meraki)
Professional level certification in one or more fields. (CCNP, DDI professional)
Proficient with standard troubleshooting practices and methodologies.
Proficient with Infoblox and networking technology.
Strong understanding of network infrastructure and network hardware.
Ability to think through problems and visualize solutions.
Knowledge of application transport and network infrastructure protocols.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.
