Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As a member of the Digital Solutions Consulting team, you will provide skilled technical expertise to support partners. In this role, you will be responsible for answering technical questions and providing solutions to our partners in a timely and efficient manner. You will work closely with the partner solution consulting team as well as other key stakeholders to ensure a smooth and efficient first point of contact partner experience.
What you get to do in this role:
The Senior Digital Solution Consultant is a hands-on technical consultant with the ability to deliver and position ServiceNow solutions.
Respond to inbound technical inquiries from our partners via portal case, phone, or chat
Document all partner interactions and provide feedback to the internal teams on any recurring issues
Maintain internal/external FAQs and pre-fabricated response library
Provide suggestions for case deflection and automation
Demonstrate the product to partners sales and technical teams raising platform awareness
Respond to Request for Information/Proposal documents
Provide product training and guidance to partners as needed
Stay current on product developments/releases to a level required for demo and POC/POV
Support Marketing events – partner conferences, trade shows, webinars etc.
Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
Qualifications
In order to qualify for and be successful in this role, you should have:
3+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Strong communication and presentation skills to include technical and business concepts
Eagerness and willingness to learn
Demonstrated proactive approach and ability to work independently
Ability to prioritize task and be efficient to minimize wasted effort
Proven ability to live up to commitments while maintaining integrity and focus on details
