EY India recruitment drive for freshers
(2014,2015,2016) graduates on L1 Technical Support engineer in Kerala .require
qualification is B.E/B.TECH
,MCA, M.E/M.TECH. Interested candidates apply-online as soon as possible.
Job Description :
1.Provide client support and
technical issue resolution to IT requests via E-Mail, phone and other
electronic medium.
2.Obtain general understanding of
OS and application operations related to company offered services. Able to work
independently and efficiently to meet deadlines.
3.Able to promptly answer support
related email, phone calls and other electronic communications.
4.Self-motivated, detail-oriented
and organized.
5.Excellent communication (oral and
written), interpersonal, organizational, and presentation skills
Educational Qualification :
B.E/B.TECH ,MCA,M.E/M.TECH
Experience : Freshers
Location : Kerala
Desired Qualities :
1.Should have ability to
comprehend, capture as well as interpret basic customer information.
2.Should have sound knowledge of
telephone etiquette
3.Ability to treat people with
respect under all circumstances, instil trust in others besides upholding the
values of the organization.
4.Should have ability to manage
difficult customer situations, to respond promptly to the needs of the
customer, respond to requests for service/assistance
5.Self-motivated, detail-oriented
and organized.
6.Excellent communication (oral and
written), interpersonal, organizational, and presentation skills.
7.Should exhibit Punctuality
8.Should be able to follow
instructions as well as take responsibility for their actions and also keep
commitments
9.Should have the ability to make
efficient use of available resources.
10.Willing to work in shift and
Sat/Sun
