Ey off-campus for freshers and
experienced graduates on Service Desk Analyst
. require qualification is any graduate. Interested candidates
apply-online .
Skills/Competencies:
1.Sufficient knowledge of IT
operations, responsibilities, work flow processes and procedures in order to
resolve most inquiries independently
2.Experience in working with
customers, dealing sympathetically with their problems under pressure
3.Ability to explain solutions in
an effective and customer focused manner
4.Excellent team working skills,
including strong work ethic geared towards exemplary customer service
5.Possess strong written and oral
communication skills
6.Proactive, organized and able to
prioritize tasks
7.Ability to quickly gain knowledge
and understanding
8.An analytical approach to
identifying issues and solutions
9.Recognizes issues and seeks
guidance on solutions
10.Able to develop working
relationships with staff at all levels
11.Identify improvement
opportunities
12.Flexibility and initiative to
anticipate customer needs.
Educational Qualification ; any
graduate
Experience : Freshers and
experience
Location : Trivandrum
Knowledge:
1.Experience in working with
customers, dealing sympathetically with their problems under pressure
2.Ability to explain solutions in
an effective and customer focused manner
3.Excellent team working skills,
including strong work eth
ic geared towards exemplary customer service
4.Possess strong written and oral
communication skills
